In today’s world increasing complexity of global IT and business services, and a necessity to manage these services and their availability in a flawless manner, has led to the need for service integration and management. Service integration and management framework is a distinct and disciplined, end-to-end service that enables seamless and consistent integration and collaboration of workflow processes and streamline the service operations in multi-sourcing environment. This service operates as a strategy facilitating scalability in delivery, with increasing demand for services, without considerable increase in cost.
Standardization benefits in technical processes, improvement in productivity, reduction in governance costs, and business and it service alignment are some of the benefits observed over a period of time on implementation of a service integration and management solution.
Need for advanced infrastructure systems in business and IT processes and increased globalization are some of the key driving factors of service integration and management market. Other factors such improved work capital, reduction in governance burden and cost optimization are also driving the service integration and management market. High initial investment, lack of expertise in measuring the efficiency of service integration and management process are some factors causing hindrance in the growth of service integration and management market.
Service integration and management market can be segmented into type of service, end-user and region wise. Segmentation on basis of Service Type for Service Integration and Management market: The segments in Service Integration and Management market by service type include: Infrastructure Services, Consulting Services, Application Services; Segmentation on basis of End-user for Service Integration and Management Market: The major segments of Service Integration and Management market on the basis of end-user include: BFSI, Healthcare, Manufacturing, Energy and Utilities, Consumer Goods, Retail, Telecommunication and IT, Government, Transportation and Logistics; Segmentation on basis of Application for Service Integration and Management Market: The major segments of Service Integration and Management market on the basis of application include: Technology, Business Operations, Finance
One of the important trends happening in the Service integration and management market is enabling intelligence through collaboration by integrating automation toolsets to provide an end-to-end service by the view of multivendor environment developed by enterprises such as Wipro. Service providers have been focusing on cloud-based product service such as infrastructure-as-a-service or software-as-a-service.
Some of the prominent players in the Service integration and management market include Wipro Limited, TCS, Capgemini, Fujitsu, HCL Technology Limited, Accenture, Quint Wellington Redwood, and Fruition Partners, Hewlett-Packard Enterprises, and CGI Group Inc.