IP Centrex platforms provide with a broad range of private branch exchange (PBX) replacement and new services. IP Centrex products work with multiple end-user devices and interfaces, including analog and digital phones, IP desktop phones, PDAs and mobile phones, and widely used in small and medium enterprises.
IP Centrex platforms offers wide range of improved features, such as unified messaging which includes visual voice mail, collaborative applications, presence management, Microsoft Outlook integration, with click to call features, web-based call management which helps to monitor and control service features and capabilities, automatic call distribution capabilities, selective call acceptance and instant messaging. IP Centrex offers benefits such as an increase in staff productivity through CIT (Computer Telephony Integration), which directly integrates with CRM, auto-dialing, access to call recordings, etc.
Flexibility and reduction in cost as IP centrex solutions is provided remotely and accessed from anywhere. This reduction in cost can be the driver for IP Centrex Platforms Market. Data security and threat issues can be the restraining factors of IP Centrex Platforms market.
Replacement of legacy private branch exchange (PBX) to streamline maintenance and enable remote offices or work-from-home employees to function in a particular environment which creates an opportunity for IP Centrex Platforms market.
IP Centrex Platforms market divided into three segments, based on applications and region. Segmentation by applications in IP Centrex Platforms market: Analog and digital phones, IP desktop phones, PDAs, Mobile phones
Few prominent players in IP Centrex Platforms market include 3CX Ltd., Gintel AS, Verizon Enterprise Solutions, Inc., RoutIT B.V., PortaOne, Inc. and Spark New Zealand Limited.
Geographically, IP Centrex Platforms market is segmented into North America, Europe, Asia-Pacific, Latin America and Middle East & Africa. IP Centrex Platforms market is dominated by North America, and Western Europe region. On the other hand, APEJ, and Japan is expected to grow significantly as compared to other region in the IP Centrex platforms market and will see a good growth rate in the future. Eastern Europe, MEA, and Latin America is expected to see a moderate growth rate in the IP centrex platforms market.
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